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And he said it was a thunderous, authoritative, shook the whole room voice. and next thing he knew, he felt arms picking him up. and putting him on the bed. >> he told you this. >> yes, he told me this months later. >> quite a story. the one that got doug saved and back with his family. after that, he started an excavation business, and as his kids grew up, six of them. many followed him and became the family business. >> he's a salesman, you know. he can talk you into something. >> a charmer. >> yeah. totally. total charmer. >> what was his business philosophy? was he a numbers-crunching guy ...

He can talk you into something. >> a charmer. >> yeah. totally. total charmer. >> what was his business philosophy? was he a numbers-crunching guy or a handshake guy? >> he was a hand shake guy. he expected his word and a hand shake was good. and he knew it was. he expected that of others and that isn't always true. >> and there were setbacks. two bankruptcies. trouble with the irs, a string of failed businesses and falling out with business partners who accused doug of being less than honest and of not paying his bills. how would doug react to those? >> he never gave up. and we always took ca...

Totally. total charmer. >> what was his business philosophy? was he a numbers-crunching guy or a handshake guy? >> he was a hand shake guy. he expected his word and a hand shake was good. and he knew it was. he expected that of others and that isn't always true. >> and there were setbacks. two bankruptcies. trouble with the irs and falling out with business partners who accused doug of being less than honest and of not paying his bills. how would doug react to those? >> he never gave up. and we always took care of what we owed. and we would move forward. >> and, as he entered mid-life. doug ca...

>> he's a salesman, you know. he can talk you into something. >> a charmer. >> yeah. totally. total charmer. >> what was his business philosophy? was he a numbers-crunching guy or a handshake guy? >> he was a hand shake guy. he expected his word and a hand shake was good. and he knew it was. he expected that of others and that isn't always true. >> and there were setbacks. two bankruptcies. trouble with the irs and falling out with business partners who accused doug of being less than honest and of not paying his bills. how would doug react to those? >> he never gave up. and we always took car...

Family business. >> he's a salesman, you know. he can talk you into something. >> a charmer. >> yeah. totally. total charmer. >> what was his business philosophy? was he a numbers-crunching guy or a handshake guy? >> he was a hand shake guy. he expected his word and a hand shake was good. and he knew it was. he expected that of others and that isn't always true. >> and there were setbacks. two bankruptcies. trouble with the irs and falling out with business partners who accused doug of being less than honest and of not paying his bills. how would doug react to those? >> he never gave up. and w...