Online shopping a boon for retailers, but returns are not: report
A huge surge in online shopping during the pandemic has been a savior for retailers, but it comes at a price.
Source: foxbusiness.com
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Faced with deluge of returns from online shopping, stores offer more drop-off locations
Holiday returns will cost companies over $1 billion this year, according to industry estimates.
Source: cbsnews.com
Retailers brace for flood of returns from online shopping
NEW YORK — A huge surge in online shopping during the pandemic has been a saviour for retailers, but it comes at a price. Shoppers are expected to return twice as many items as they did during last year’s holiday period, costing companies roughly $1.1 billion, according to Narvar Inc., a software and technology company […]
Source: 680news.com
Companies prepare for surge of returns after holidays
Retailers don't want the returns, but they do want shoppers who may not feel safe going to stores to be comfortable buying things they haven't seen or tried on.
Source: 10tv.com
Walmart announces new service for online shopping returns
NEW YORK (CNN) — Walmart is attempting to solve one of the biggest pain points of online shopping — the dreaded return — with a new service. The retailer announced Monday that it will pick up items shipped and sold by Walmart.com from customers' homes through a new partnership with FedEx. Walmart said the "incredibly convenient" option is free and will remain in place beyond the busy holiday shopping season. To use the new service, called "Carrier Pickup by FedEx," customers have to initiate the return process on Walmart's website or app, schedule a date for pickup and print a label. Th...
Source: ksl.com