Detailed text transcripts for TV channel - MSNBC - 20170414:09:45:00
Culture of disrespect, of rudeness, but what's unfortunately occurred here in dr. dao's case is rudeness, bullying customers, has gone the next step now to physical injury. >> and yesterday chicago lawmakers held a hearing grilling both the city and united airlines. >> how are the passengers informed of the repercussions of a refusal to deboard? >> i can speak to this specific instance. and this instance the customer was asked -- >> sir, is there a policy to inform the passengers of repercussions if they refuse to deboard? >> there is a one-to-one conversation that would happen with the custom...
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