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Consumers. who are we talking about? we're not talking about impersonal people. we're talking about our mothers and fathers, brothers and sisters, if we can improve the marketplace for them i think we will continue to win the american public over time. >> the first agency in the history of the federal government and consumers are going to be able to go to your website and find out what their rights are in relation to credit card companies and mortgage companies and the like? >> lawrence, they already can. one thing that we've already set up, there's a tell your story function. people can go th...

Impersonal people. we're talking about our mothers and fathers, brothers and sisters, if we can improve the marketplace for them i think we will continue to win the american public over time. >> the first agency in the history of the federal government and consumers are going to be able to go to your website and find out what their rights are in relation to credit card companies and mortgage companies and the like? >> lawrence, they already can. one thing that we've already set up, there's a tell your story function. people can go there and tell us what the struggles, issues that they are faci...

Consumers. who are we talking about? we're not talking about i am personal people. we're talking about our mothers and fathers, brothers and sisters, if we can improve the marketplace for them i think we will continue to win the american public over time. >> the first agency in the history of the federal government and consumers are going to be able to go to your website and find out what their rights are in relation to credit card companies and mortgage companies and the like? >> lawrence, they already can. one thing that we've already set up, there's a tell your story function. people can go...

Brand new video... allisyn: look at the scene of chaos, we are told that that is government forces, firing tear gas, in the capital city of damascus and we are also hearing thousands of villagers from the surrounding areas, walked up to the city limits in support and, syrian soldiers opened fire on them. reena ninan is live in jerusalem. >> reporter: for the first time we're seeing increased protests taking place in the capital of damascus, something we have not seen in the past and taking place in what the -- what is usually a tourist site and obviously these days tourists are not flocking to...