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Remote visual assistance software enables remote support, real-time collaboration and problem solving for Zebra customers Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their service and support operations, announces it has successfully completed Zebra Technologies’ Validated Program for Help Lightning’s first remote assistance software. This designation indicates to customers and partners that Help Lightning’s remote assistance software was successfully tested – confirming its performance and func...

Company recognized in two categories by The 19th Annual American Business Awards® Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their service and support operations, today announced the company’s Remote Assistance Software has been named the winner of two Gold Stevie® Awards in the categories of Mobile Operations Management Solution and Manufacturing Solution in The 19th Annual American Business Awards®. Help Lightning’s remote visual assistance software is easy to use, quick to deploy and works wi...

Help Lightning Remote Assistance Software Now Available On Genesys AppFoundry Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their field service, today announced its remote assistance software is now available on Genesys® AppFoundry. As the industry’s largest dedicated marketplace focused on customer experience solutions, the AppFoundry allows Genesys customers ...

02/17/21 Field Technologies Online Newsletter

Help Lightning Announces Banner Year for Growth GlobeNewswire 2020-12-23 Company achieves 110% increase in customer base for its virtual expertise software; New enterprise customers include Pfizer, Cox Communications, Abbott Labs, Ortho-Clinical Diagnostics, and Nestle Health Science BIRMINGHAM, Ala., Dec. 23, 2020 (GLOBE NEWSWIRE) -- Help Lightning, Inc., a provider of virtual expertise software that enables enterprises to accelerate the transformation of their field service and call center organizations from cost centers to profit centers, today announced exponential customer grow...