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Look at that. >> oh, okay. >> he can't be helped. >> i can't seem to do anything. when things do get started going well, they throw something at you that brings you back down. and it's just kind of defeating. no light at the end of the tunnel, basically. >> what was it, a week ago he got in trouble for the same thing? and when we come in here, he's crying because he got in trouble? can we help him out? how do you help somebody like this? >> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it...

Managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you calling for yourself or somebody else. 70% of the phone calls i get are third parties trying to fix somebody. those people i say, sorry, can't help you. i can't help somebody that's not interested in helping themselves. >> when a call comes in in 2010 from a school teacher need...

>> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course. i'm always in trouble. >> why do you have all this stuff when you know you just got wrote up for it and you know you're not supposed to have it? >> because i just don't care anymore, ma...

How do you help somebody like this? >> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course. i'm always in trouble. >> why do you have all this stuff when you know you just got wrote up for it and you know you're not supposed to have it? >> b...

>> but he wants to sit here and talk about he can't take it anymore because the world's coming down on him and he wants to off himself because -- you know, it's everybody's fault but his. but he wants to look at that. he wants to commit crimes like that so, you know what? >> can't help somebody that don't want to help themselves. >> come on in. >> yes, sir. >> you know you're in trouble again. >> oh, of course. i'm always in trouble. >> why do you have all this stuff? when you know you just got wrote up for it and you know you're not supposed to have it? >> because i just don't care anymore, m...