Detailed text transcripts for TV channel - MSNBC - 20150815:09:36:00
Have to be empathetic. i'm he going to help you today. we're going to get you started. we're going to back up some bags. >> you have to be empathetic. i spend time on that. i think not everyone is from the same background or grieves the same way or understands how people grieve. >> knowing her employees well makes her understand on her job if she's not taking care of herself, the high level of service continues on. >> i can tell what their strengths and weaknesses are. when i put them on a crew for example that deals with a hoarding job, i can assign who i want to be the lead and the contact f...