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Veronica and james had thought the rapid pinging of annie's phone meant she was driving away. now there was no hope offer ever coming home. so there's the very worst moment of your life at that point. here they are, three people at the door. >> they confirmed that it was annie. i think we were in shock. we went into automatic, what do you need from us? tell us what you want. you can have it. look at anything. >> reporter: veronica told investigators what she learned from annie's on-again/off-again boyfriend chris bagshaw. that annie had run away with a boy named l.j. >> when you talked with l....

Now there was no hope offer ever coming home. so there's the very worst moment of your life at that point. here they are, three people at the door. >> they confirmed that it was annie. i think we were in shock. we went into automatic, what do you need from us? tell us what you want. you can have it. look at anything. >> reporter: veronica told investigators what she learned from annie's on-again/off-again boyfriend chris bagshaw. that annie had run away with a boy named l.j. >> when you talked with l.j., how did you talk to him? >> i talked to him once. >> okay. >> actually on the phone. >> ok...

>> we called the police. and we said, hey, our daughter's missing. i think logically i was going, they're just going to rule it out. i just need them to rule it out. >> reporter: but they couldn't rule it out. >> after i called the police, i called my parents to come and pick up our boys. and i just started sobbing. >> reporter: police soon determined the 20-something asian victim was really 15-year-old annie kasprzak. she had been killed by blunt force trauma to the head. veronica and james had thought the rapid pinging of annie's phone meant she was driving away. now there was no hope offer ...

Gruesome scene. >> reporter: by the time veronica and james saw the reports annie had been missing for nearly 20 hours. the information that it's an asian woman in her 20s, i think, was the initial report. that would seem to rule out annie, certainly. >> initially, we were thinking, no, that's not possible. there's no way. >> reporter: but then, a detail sergeant carpenter shared with salt lake city's nbc affiliate ksl tv. >> there was a shoe found at the crime scene, and there was one on the body. >> reporter: a red shoe. the same kind james had bought annie for valentine's day just weeks ear...