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The COVID-19 pandemic has hit the world hard, changed people’s lives and pushed contactless services into the mainstream. The Discovery Channel noticed the rapid digital transformation taking place in Taiwan’s financial industry and took six months to produce the Tomorrow by Taiwan: Virtual World program, which premiered at 10pm on Wednesday. The program showed how CTBC Bank (中國信託商銀) pays attention to the customer experience and uses artificial intelligence (AI), blockchain, cloud technology and big data to provide financial services that are available anytime, anywhere. Tomorr...

CTBC Bank (中國信託商業銀行) president James Chen (陳佳文) on Tuesday took part in a forum hosted by National Chengchi University to discuss the challenges facing Taiwan’s financial industry and its prospects. Chen said that CTBC would continue to use smart technology to “renew the financial experience,” interconnect the financial ecosystem, and provide its customers with friendly digital financial services anywhere and any time. As a long-time industry leader in innovative ideas, CTBC Bank has in the past few years made repeated breakthroughs in digital innovation. Chen sai...