Are Hospitality Operations Moving Beyond Hotel Specific Tech?
Hotel operations and maintenance technology has evolved significantly over the years. In the past, hoteliers relied on pen and paper to track guest information, room assignments, and maintenance requests. Communication between staff was often done through radios or in-person conversations. As technology advanced, hotels began to use spreadsheets and word documents to manage their operations, but these tools were limited in their capabilities and required manual data entry.
Source: hospitalitynet.org