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Welcome to the hotel of the future - where your every wish and whim will not only be met, but anticipated before you even realize you have it. Gone are the days of plastic key cards and pushing buttons on a wall-mounted thermostat. Today's tech-savvy travelers expect a highly personalized, intuitive experience from the moment they book to the moment they depart.
Article - How Digital Transformation is Facilitating Servitization in the Hospitality Industry - The hospitality industry is currently undergoing a digital transformation that is raising the bar for customer service. Modern guests are looking for a hotel experience that puts their needs first, starting with the selection of the destination. They crave novel experiences, expedient customer service, and the ultimate level of comfort, among other things. These expectations are ever-evolving, so hotel operators need to find ways to keep up.
Digital transformation holds the key to fully re-engineering healthcare processes for the better, which will benefit the patients, clinicians