CNN Smerconish April 5, 2014 13:42:00
What happened and laying out is essential. number two, human grief and human need for communication and for personal communication delivery and empathy. that is ais my number two rule. these are not specific advice. >> i know your firm is not formally retained at the moment. i respect that. are there circumstances where the horse has already left the barn? we're a month into this now. would it even be possible to restore credibility? >> yes, part of that is acknowledging that maybe things weren't done so well in explaining how did it is. there is a can't win situation when families are grievin...
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