MSNBC Katy Tur Reports September 9, 2021 18:53:00
>> when south tower cracked, i looked up, you were under. >> his team barely survived. it was the start of one of the most complex forensic challenges in human hist rich. 40% of the victims are still unaccounted for 20 years later. it's going to be surprising to hear there are so many people who aren't identified. >> everything that destroys dna was president at ground zero. so fire, water, sunlight, jet fuel, diesel. >> nearly 22,000 remains were collected in the years that followed. and while some families got the call, others like the stacks did not. >> i'm waiting for that phone call. wait...