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on the nhs this winter is intolerable the family of a british couple killed in a helicopter crash in australia say they re heartbroken. archie! touch! and why a shortage of volunteer puppy trainers means visually impaired people are having to wait longer to get a guide dog. and coming up on the bbc news channel, it s a huge night of action in the premier league with arsenal looking to extend their lead at the top of the table to 10 points. good afternoon, and welcome to the bbc news at 0ne. it s been a miserable new year return to work for commuters, facing five days of rail strikes this week. members of the rmt union are taking industrial action again today over pay, jobs and working conditions. they re holding two 48 hour strikes this week in england, scotland and wales while the train drivers union aslef will take action on thursday. our business correspondent theo leggett is at euston station in london. and at euston station there are not many trains running, is ....