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National Savings and Investments chief executive Ian Ackerley had to apologise when his bank buckled under pressure in the pandemic and savers were made to wait weeks to get their money out.
Bereaved families locked out of NS&I savings More customer service woes after state-backed bank closes Indian support office 3 June 2021 • 6:00am Families including the recently bereaved have been unable to access cash tied up with National Savings & Investments, as the state-backed bank struggles with a fresh raft of customer service failures. NS&I staff are working through a paperwork logjam dating back weeks, after the provider temporarily shutdown its Indian processing centre due to the country's severe coronavirus crisis, Telegraph Money understands. A diminished UK-based workforce ...
I'm looking forward to Wednesday's grilling of NS&I's top brass by members of the powerful Treasury Select Committee over their calamitous running of the Government's savings bank. It should make for entertaining viewing as the executives, led by chief honcho Ian Ackerley, are made to squirm. As we have reported extensively in recent months, NS&I was inundated with complaints last year as the quality of its customer service plunged to depths that even deep sea divers would avoid. Phones weren't answered, letters weren't responded to promptly and promises to customers were not kept. P...
Her support of Sunak seems indicative of many who believe he made the best of a bad job in spelling out how everyone would start paying for the Government's largesse over the past year.
'Over the weekend I was given a final reminder before debt recovery was dispatched to pay a £1,145 bi-annual service charge for my flat. 'It's supposed to be paid in January, I was waiting for my February wages to help pay it off. 'My car insurance renewal of £320 is also due at the start of March so I was hoping to cash in some Bonds and combine it with my salary to pay these bills. 'Unfortunately I spent 9:30am to 6:30pm yesterday trying to log in so I could cash in the Bonds.' Describing it as the 'most stressful and frustrating day ever', the Essex saver added, 'I could have had d...