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It during katrina. and now is the time for action. experts have been warning that we d get to this moment and worse for decades. so, it appears that the time to act is now. i wan to ask you about delivering as you noted. because we re still hearing from residents who days later are still desperate for help. i want to play a sound bite for you from a woman who visited an ida recovery center in queens over the weekend. here she is. thank goodness it is not winter. i have a smell that s worse than garbage on a 99-degree day and i still have to live in my house. where am i going? who is helping me. i m doing everything alone. i don t know where to go or what to do and i saw something this morning to come here to get assistance. that is all were we told is to call 311. what is your message to residents like her that are frustrated and struggling to get the help that they need. ....