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'There is a recommendation that a driver pays Rs 50-75 as a fine against every cancellation, and the rebate will be given to the affected passenger,' an official from the transport department said.
The step by Uber, after getting feedback from drivers, now makes the ride-booking experience hassle-free for both the drivers and the consumers by showing the destination.
The survey shows 71 per cent of respondents complained of ride cancellation by drivers, 45 per cent said they were overcharged beyond the surge pricing cap.
The cab aggregator is trying to fix the problem by increasing transparency for its partners by sharing approximate drop locations and payment modes.