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Integration in the contact centre key to meeting millennial customer expectations

The customer experience needs to be consistent and continuous regardless of which medium of interaction is used, which requires both integration and collaboration, says Navinder Singh, GM at In2IT Technologies. ....

Navinder Singh , General Manager , In2it Technologies , Contact Centre , Customer Experience , Artificial Intelligence ,

Why fighting money laundering is vitally important

Why fighting money laundering is vitally important
Sumit Kumar Sharma > By Sumit Kumar Sharma - 26 February 2021 - 07:22
Anti-money laundering (AML) compliance should not merely be a tick-box exercise for financial institutions, as it not only exposes the organisation to the risk of hefty non-compliance penalties and reputational damage, but could also lead to criminal activity going undetected.
The estimated amount of money laundered globally in a single year is between 2% and 5% of global GDP, or $800bn to $2trillion, making it one of the most serious financial crimes worldwide. It is therefore vital that financial institutions that work on financial data to combat money laundering implement AML compliance programmes and comply with international regulations. ....

Sumit Kumar Sharma , Comment Policy , Anti Money Laundering , South Africa , In2it Technologies , Know Your Customer , Enterprise Architect , சுமிட் குமார் ஷர்மா , கருத்து பாலிஸீ , எதிர்ப்பு பணம் சலவை , தெரியும் உங்கள் வாடிக்கையாளர் , நிறுவன கட்டட வடிவமைப்பாளர் ,