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Wednesday, 19 May 2021 10:14
Lycamobile cops $600,000 penalty for public safety ‘failures’
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Mobile phone services provider Lycamobile has been penalised $600,000 by the telecommunications industry regulator ACMA after prolonged and large-scale customer data failures, which could have put people in danger.
The ACMA investigation found 245,902 instances where Lycamobile did not provide accurate customer information to an industry database used by police, fire and ambulance services, and 4,207 instances where it failed to comply with ID check rules before signing up prepaid mobile customers.
The ACMA says Lycamobille’s failure to undertake proper customer ID checks when activating prepaid services is also a public safety issue, as police investigations into criminal activity are hampered when the owner of a mobile phone cannot be identified. ....

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