Tech shifts business' facilitation of customer experience
By TINTSWALO BALOYIJOHANNESBURG, (CAJ News) - CUSTOMER experience is in a state of constant evolution alongside the development of technologies such as generative artificial intelligence (AI), automation and personalised computing. According to experts, technology is shifting the way businesses facilitate the customer experience through customer touchpoints such as built-in games, chatbots, personalised shopping experiences or
Source: cajnewsafrica.com