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Stories and lawmakers pounced on the president of toyota's u.s. operations who said the recalls might not totally solve their problems. we are back with the panel. charles, let's start with you. >> well, when you hear that woman's story, it's so effecting and so riveting, heart rendering, really, that you want to side entirely with the consumer and condemn toyota. here is our problem. you live in industrial society where you produce a lot of product, which involve life and death. cars, drugs, medical devices. and then when you hear complaints and when you hear horror stories, you have got to d...

Stories and lawmakers pounced on the president of toyota's u.s. operations who said the recalls might not totally solve their problems. we are back with the panel. charles, let's start with you. >> well, when you hear that woman's story, it's so effecting and so riveting, heart rendering, really, that you want to side entirely with the consumer and condemn toyota. here is our problem. you live in industrial society where you produce a lot of product, which involve life and death. cars, drugs, medical devices. and then when you hear complaints and when you hear horror stories, you have got to d...