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We are told that there's going to be a conference call with reporters tomorrow, and jeffrey zions, the man that the president put in charge of things to turn everything around, is going to be on that call. so hopefully, that is when we'll get the questions answered about whether or not this is running at that level they want it to be running. >> big, big stakes and a lot of people relying on it. thanks very much for keeping track of it all. >> reporter: sure. black friday is over, but retailers are still trying to get even more shoppers into the stores this holiday weekend. unfortunately, we...

Somebody does care about them. >> and it was a cnn heroes first. don't miss the incredible act of the generosity from a cnn hero that this year brought the audience to its feet. "cnn heroes: an all-star tribute" is tomorrow night, 8:00 p.m. on cnn. ♪

And every, like, procedure or major issue you've had for the last ten years. >> reporter: and another problem for the 35-year-old. uber healthy writer, actor, stuntman, and husband, justin? you are a vegetarian. >> yeah, no meat, no dairy, never had coffee, don't drink soda, no alcohol. no drugs. work out four times a week. >> reporter: he's a bit of a medical mystery, suffering a condition doctors so far can't diagnose. >> and that was usually enough for them to say, you know, we can't cover you. >> reporter: so they logged onto cover california. >> announcer: welcome to cover california. >> ...

Online. avery, is there something that folks can do to protect themselves? >> don't do that. >> come on! are you going to read through 35 pages of documents before you buy something? >> richard just said, yeah, don't do that. well, everybody does it, i'm sure. >> pay the price. >> ultimately they'll have to challenge it in court. he's right on that. but the fact is, i think it's unconscionable and i think a court will invalidate it and clear their credit record. >> richard, you're so smart, what should consumers do avoiding this with online reviews and falling into this legal situation? >> rea...