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As the e-bike industry transitions from the early adoption phase to a more mature market, customer service expectations change significantly. Jack Brandsen, European General Manager at Okawa, sat down with us to discuss how his company addresses higher demands and provides support to their customers and dealers.
Jack Brandsen is set to depart Bafang on 31st March after a six-year tenure at the helm of its European headquarters in Wijchen, The Netherlands. He joined Bafang Electric Motor Science Technology B.V. in 2014, where he built up a strong team of service, sales and administration specialists. The company customer base and revenue both grew during this period. “I am someone who likes to build an organization and that is exactly what I have been doing for the past few years,” said Brandsen. “And although you’re never finished, it is a good time for me to leave and look for a new challeng...