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MONTREAL — Aviation companies are making the pitch to Ottawa for looser rules around customer compensation ahead of an overhaul to passenger rights guidelines, even as consumer advocates say some of the airlines' arguments are an overreach.
Among the provisions slated to kick in next year are fees imposed on airlines by the regulator to recover some or all of the cost of handling those complaints.
Among the provisions slated to kick in next year are fees imposed on airlines by the regulator to recover some or all of the cost of handling those complaints.
MONTREAL — Aviation companies are making the pitch to Ottawa that stricter rules designed to boost customer compensation and improve service could put passenger safety at risk — an argument consumer advocates reject as "ridiculous.
In submissions and meetings, industry groups warned Canada's transport regulator that sweeping reforms announced earlier this year will put travellers' safety at risk and drain carriers of cash after a financially devastating COVID-19 pandemic.