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Colorado Springs Utilities expects a glitch that causes some customers to see two-month total on their bills to be sorted out for all residents by mid-July. The problem started in February when Utilities extended the amount of time customers have to pay their bills from 14 to 30 days, spokesman Jeff Rowbotham said. The longer billing cycle gives customers a longer window to pay their bills and addressed a common complaint that the timeline payment was too short, he said. However, the change in the billing cycle caused some customers to see an incorrect previous balance due on their statements and a two-month total. The problem happens if customers pay their monthly bill after the next month s bill has been generated, he said. ....
Sticker shock for Colorado Springs Utilities customers as billing change shows double balance Published Sticker shock for Colorado Springs Utilities customers as billing change shows double balance COLORADO SPRINGS, Colo. (KRDO) A Colorado Springs Utilities billing change, which gives customers twice as long to pay their balance, is causing confusion. “In February, we introduced a new bill design for all customers,” said Jeff Rowbotham with CSU. “At the same time, we incorporated a change that customers have requested for quite some time – more than 14 days to pay.” One unintended consequence of the switch is showing customers owe two months worth of utilities at once. But Rowbotham says they won’t actually pay any more. ....