Detailed text transcripts for TV channel - CNN - 20100718:22:46:00
Everybody is gunning for you and a testament to a very powerful brand. they came out and humbly said, we're not perfect. the phones aren't perfect, but we want to make all our users happy. it was much of a tech problem as it was a customer service and a pr problem. what they're doing now is handing out the free bumpers, $29.99, but honestly, let's be honest, it costs a few pennies to make. they're band-aiding the situation best they know how. as we mentioned, recall wasn't happening, about $1.5 billion recall all these phones. not possible. >> if you don't want, you're upset about it, can you ...