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Click the thumbs up > Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’. The accolade is highest level of accreditation awarded by the ICS and is currently held by just 14 organisations in the UK. Stoke-based Ken Jarvis, Gravells of Kidwelly and Drayton Motors Boston are the first car retailers to secure the accreditation following a qualification process which involved a series of surveys and interviews with staff and customers. The ICS accreditat...

Click the thumbs up > Suzuki has achieved a high-ranking position in the latest Institute of Customer Service’s UK Customer Satisfaction Index, taking 23rd place overall and third in the automotive sector. The index is a barometer of customer satisfaction measuring sentiment across the country and asks over 10,000 consumers to rate their experiences of dealing with over 250 different companies across 13 sectors, including those in the motor industry. The Automotive industry sector average UKCSI score was 78.4 points measured across 26 brands and with a score of 81.6, Suzuki was ahead of the...

Metapack to Host Global Retailers and Brands with International Carriers at The Delivery Conference 2021   Metapack to Host Global Retailers and Brands with International Carriers at The Delivery Conference 2021   Metapack, the global leader in eCommerce delivery technology, today announced that it will virtually host leading retailers, brands and carriers at the worlds foremost eCommerce delivery event, The Delivery Conference (TDC) on February 2-3, 2021. Now in its 12 th year, TDC 2021 is free to attend as it brings a roster of high caliber speakers and powerful industry insights. This ...

Metapack to Host Global Retailers and Brands with International Carriers at The Delivery Conference 2021 Virtual presentations and discussions from Burton Snowboards, Missguided, Holland Barrett and Amazon Shipping are on the agenda at The Delivery Conference in February Metapack, the global leader in eCommerce delivery technology, today announced that it will virtually host leading retailers, brands and carriers at the world's foremost eCommerce delivery event, The Delivery Conference (TDC) on February 2-3, 2021. Now in its 12 th year, TDC 2021 is free to attend as it brings a roster of...