Detailed text transcripts for TV channel - MSNBC - 20110323:16:53:00
And this and this, and then i got my husband, and i said allen, something is wrong. >> reporter: for the price of bob st. germane's bill, he could have bought a new car. $18,000 of data charges when his son went online. theirs are extreme cases, but millions of others have experienced some form of what's called bill shock. it's even caught the attention of fcc chairman julius general cow ski. >> how big a problem is this? >> our survey found one out of every six mobile subscribers, 30 million people, have had some form of bill shock at the end of the month. it's obviously a very significant pr...
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