New Zealanders spent 22 million hours on hold in 2023
Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.
Source: itbrief.co.nz
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A Nation Stuck On Hold: Kiwi Waste Over 22 Million Hours For Customer Service
Research from ServiceNow reveals wait times have increased for the second year running – up 13% from last year (nearly 20 million hours).
Source: scoop.co.nz
Business.Scoop » A Nation Stuck On Hold: Kiwi Waste Over 22 Million Hours For Customer Service
Business Scoop provides news and views on Business and Markets from New Zealand
Source: scoop.co.nz
Auckland.Scoop » A Nation Stuck On Hold: Kiwi Waste Over 22 Million Hours For Customer Service
Scoop Auckland provides news and views from Auckland, New Zealand
Source: scoop.co.nz
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Deloitte Top 200: What CEOs need to know about generative AI
Having adjusted for supply-side pressures coming out of Covid, CEOs today are heavily focused on demand-side challenges amid economic uncertainty across the...
Source: nzherald.co.nz