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26 July 2021 • 12:02am An inflatable craft carrying migrant men, women and children crosses the shipping lane in the English Channel Credit: Getty Images /Dan Kitwood SIR – The French say that they cannot stop a migrant boat unless it is in distress. If these were private boats, this could be true. However, the migrants pay for their passage, which makes the voyage a commercial operation. These commercial vessels must therefore meet the standards required to conform with safety rules. The person in charge is also required to hold a certificate of competence. If a vessel is stopped and fai...

Vouchers are out of date before customers can use them Airlines are refusing to swap vouchers for cash even while holidays are banned. Last summer the CMA said that customers would 'generally be entitled to a refund' for goods and services that could no longer be provided because of the pandemic. And in July it warned more than 100 package holiday companies that they could face enforcement action such as fines if they dragged their feet on refunds. But consumer experts say many firms are still not playing fair. James Daley, of Fairer Finance, says: 'The time for excuses has expired. The CMA n...