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>> this is the person that makes the trains run on time. and to me the critical thing that i learned there is the chief of staff, people like ken baker, howard baker, ken dubstein understood that the operative word in the title is the last one, "staff." you are not the deputy president. you are not supposed to be out there saying, hey, look over here. so whoever gets the job, i was in the white house when donna regan was there. and alas, he turned out not so well. >> and mrs. reagan did not like him. >> mrs. reagan did not like him. she hung up on him on one occasion. and when we got to iran c...

Trump. and if he had a strong support structure underneath him in terms of management, i actually think that he would get more done than people realize. he would be opposed, i think, to making clear deals with the current republican-held congress, the leadership there, but if there were changes, i think you would see him moving along. >> jeffrey, you worked in the reagan white house, why is chief of staff such a critical role? >> this is the person that makes the trains run on time. and to me the critical thing that i learned there is the chief of staff, people like ken baker, howard baker, ke...