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Able to collect their damages and they will have lost in the end. >> and, obviously, as we shared in the story, they had a ripple effect from this, with their credit being hurt and that kind of thing. danny, don't the credit reporting companies, on that no note, have some sort of liability here? >> ultimately, no. the real liability -- it is defamation if a company reports a debt that is not a brood debt. the real liability is on the company. reporting credit companies will reach out to the company reporting the debt and they rely on whatever that company, like klear gear, austensibly told the...

Then 3 1/2 years later, they received this e-mail, appearing to be from klear gear, stating they would be fined $3,500 if the negative review wasn't taken down in 72 hours. >> it's ridiculous that anybody would turn around and try to extort us like this, especially for doing something as simple as posting a review online. >> reporter: klear gear told the palmers they sign add way their freedom in a nondisclosure clause, forbidding them from taking any action that negatively impacts kleargear.com. they tried to take the review down, but couldn't. klear gear then reported the $3,500 bill unpaid ...

Never heard back from the company. >> as jen palmer's original review online noted, part of the problem with klear gear's customer service is that they're difficult to contact. >> reporter: thus, according to the palmers, leaving them no choice but to sue, asking the court to declare they never owed the $3,500 and seeking compensation to be determined by a jury. >> contract law isn't a game of surprise where businesses get to extort money based on terms that the customers didn't read in the fine print. >> let's bring in cnn legal analyst paul callan and danny cevalos. i want to start with you,...

Here too. >> it's based on the fair credit reporting act. by the way, important to mention, we reached out to klear gear many times and have not heard back both by e-mail and by phone. danny cevallos, paul callan, thank you for offering your analysis, as always. talk about an amazing rescue. have you seen this? an lapd bomb squad officer and two good samaritans pulled a man out of his burning car saving his life. it all happened in a matter of seconds when a car crashed on a major los angeles freeway. the driver is reported to be in the hospital but is said to be doing okay today. mcdonald...

Down, but couldn't. they then reported the $3,500 bill unpaid to a collections company. >> it was bad enough that when we went to get a second car it took a month to find a bank that was willing to finance us because of the huge ding this puts on our credit. >> reporter: they tried to reach out to settle this amicably, but never heard back from the company. >> jen palmer's original review online noted, part of the problem with klear gear's customer service is that they're difficult to contact. >> reporter: thus, according to the palmers, leaving them no choice but to sue, asking the court to d...