Page 18 - Knowler Consumer News Today : Breaking News, Live Updates & Top Stories | Vimarsana

WENDY KNOWLER | When consumer experience wildly differs from ‘market research’, apply truth serum What test panels say about a product is often not an accurate reflection of how it is perceived and received by customers 16 May 2021 - 17:34 Remember when Unilever scrapped its traditional Sunlight dishwashing liquid bottle and replaced it with an upside-down one with a nozzle that dispensed a specific amount of the green stuff? It was back in 2004, and I remember it well, mainly because there was huge public outcry about it – consumers hated not being able to control the amount...

WENDY KNOWLER | Whatever you do, never miss your insurance premiums After paying faithfully for years, lockdown left a couple unable to meet their monthly fee – just when they needed it most 09 May 2021 - 18:52 You can’t afford not to pay your insurance premiums. You really can’t, please trust me on this. If you miss two consecutive payments and disaster strikes just days later, your insurer will reject your claim, saying your policy was suspended due to nonpayment... This article is free to read if you register or sign in. If you have already registered or subscribed, pleas...

WENDY KNOWLER | Be warned, credit providers, or you won’t be going anywhere If you don’t want to lose customers, even defaulters, best you keep tabs on how your debt collectors treat them 02 May 2021 - 19:04 Nozipho Mdawe knew she’d overpaid her debt to MTN, and she had, by a whopping R11,000. In December 2019, she was told that while she no longer owed the telecoms company a cent, no refund was due to her. If you don’t pay what you owe your credit provider, there are a lot of things they can do to “punish” you... This article is free to read if you register or sign i...

Cheap FlySafair flights not cleared for take-off in ticket booking fiasco Of a list of 1,500 FlySafair bookings made by eDreams, only 28 were on the airline’s system 29 April 2021 - 21:31 Hundreds of South Africans thought they’d found bargain air tickets on local domestic airline FlySafair via an online Europe-based travel agency last week, only to discover they’d paid for non-existent tickets.  The fiasco was sparked last week by the airline’s bookings system provider, Radixx International, having a catastrophic systems outage, which took FlySafair totally offline — al...

Mango leaves clients high and dry. Will getting a refund be a fruitless exercise? A customer who paid R6,000 for tickets was told by ‘guest relations’ they had no information about refunds or vouchers 28 April 2021 - 13:37 The notice Mango Airlines issued early on Wednesday was cold comfort for those who’d arrived at airports to find the orange counters closed, particularly as it made no mention of the one word ticket holders want to hear: refund. “Dear Guests: Mango Airlines would like to apologise for this morning’s flight interruptions and delays. We are currently work...