Airline rankings report names Southwest the best air carrier in 2020
Southwest Airlines was the nation’s best air carrier in 2020, a year when the COVID-19 pandemic upended the way people travel and forced airlines to make massive adjustments to keep flying, according to the annual Airline Quality Report from Wichita State University. The study ranks airlines based on federal data for on-time performance, bumped passengers, mishandled bags and complaints and noted that the industry as a whole was much more reliable based on the fact that passenger traffic decreased 60% in 2020 compared to the year before. All those numbers are available through the Bureau of...