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Advocates say they're getting frustrated with the province's response to the overdose crisis in the Thunder Bay district.

Kyle Arnold works in several capacities in Thunder Bay to support people battling addictions, promoting harm reduction, and advocating for change.

Hotels. reasonable requests. are refunds guaranteed? >> you know, that is one of the big questions and i think that is really where the department of transportation is going to crack down on them here. there is no refund when a weather related event and that is what the airlines have done. it is clear that after the first couple of hours, maybe the first day or two this was not a weather-related event and this was a breakdown this their system. so the department of transportation is going after southwest to give full refunds to anybody. and then to reimbursement them if they showed up at the a...

NPR's Leila Fadel speaks with aviation reporter Kyle Arnold of The Dallas Morning News about the impact from thousands of flight cancellations by Southwest Airlines.

>> and it is new year's eve and new year's day and could southwest return to normal after all of this? >> i don't think they'll ever go back to what they did before. they've been dealing with this problem on and off for a year and a half. they had hoped that they would improve things over last couple of months but pilots and flight attendant were worrying this could happen again. and they'll definitely be some changes at headquarters and in their operating strategy going forward. >> and kyle, the scope of the southwest cancellations, i mean, it is staggering, right. because we're talking about...