KNTV NBC Nightly News With Lester Holt September 9, 2021 22:45:00
Company called l.a. chai. if you had comment how this program was run? >> horribly. >> reporter: he says they approved surgery for his cancer. >> absolutely they will take care of everything, no worries. >> reporter: what happened when you got out of the hospital? >> it took 48 hours to get pain meds. >> reporter: nbc news spoke with nearly lhi members, many with post traumatic stress, who describe being hounded by collection agencies after bills went unpaid, struggling to get appointments, endlessly waiting on hold and bounced around on the phone. you have to call routinely because everything...
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