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Many think robot waiters are the solution to the industry’s labor shortages. But others note how they can’t yet take orders, and many restaurants have steps that they can’t adapt to.
Others say robot waiters aren't much more than a gimmick that have a long way to go before they can replace humans.
Gimmick or the future of addressing the industry’s labour shortage?
Robots can greet guests, lead them to their tables, deliver food and drinks and ferry dirty dishes to the kitchen.
Li Zhai was having trouble finding staff for Noodle Topia, his Madison Heights restaurant, in the summer of 2021, so he bought a BellaBot from Pudu Robotics. The robot was so successful he added two more; now, one robot leads diners to their seats while another delivers bowls of steaming noodles to…