Detailed text transcripts for TV channel - MSNBC - 20180204:12:54:00
I'm curious to know what steps companies take to ensure that everyone on their team is focused on providing the best customer experience throughout the entire life cycle. >> you need to verticalize your team. what i mean by that is you don't want to have a bunch of people who are generalists when it comes to customer support. you want people to focus on different parts of the life cycle of the customer. people who are focused on lee generation are focused just on lee generation. people who are focused on sales are just focused on sales. people who are just focused on onboarding are just focuse...
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