Detailed text transcripts for TV channel - CNN - 20161224:03:07:00
Pretty sad news pretty soon. >> there is a mom. >> there is a mom. >> do you have her info? i'll grab it. >> what happens now? >> now i have to meet with the family and let them know the process after this, as far as releasing the body. >> is there anything you do to prepare yourself to talk to family members? >> i just try to have compassion, put myself in their shoes and try to be as helpful as i can in this situation. i don't know what they are going through, but i try my best to help them through it. >> while rudy leaves to take on the hardest part of his job, the deceased begins his own j...