Fraud Alert: SOP for Filing Complaint To Recover Lost Money
Last month, the national consumer disputes redressal commission (NCDRC) directed HDFC Bank Ltd to refund Rs24,000 with an interest of 7%pa (per annum) and pay Rs10,000 litigation cost to a customer whose credit card was used for fraudulent transactions at midnight. What stands out in this ruling is the way the customer filed his complaint and his meticulous follow-up until he got justice.
Source: moneylife.in
