Detailed text transcripts for TV channel - MSNBC - 20151127:10:50:00
And just engage that person. if they were getting distraught, this person would just bring them down. talk them down. >> during only her third week on the job crystal walker was assigned to an inmate on suicide watch. >> she would scream and yell but for some reason i'm one person that can get through to her. i acted like she was my daughter. i was just being a mother. i put my pinkies up to the window and pinkie promise you'll be good and she calms down. you can work with all of them in certain ways if you just find the way to do it. >> it was wonderful to see that kind of communication and h...