How Miss Amara prioritised employee experience to elevate customer experience
'We leant into the EX and HR side to use what we know we're good at, to try and improve the things we weren't,' says head of people
Source: hcamag.com
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'We leant into the EX and HR side to use what we know we're good at, to try and improve the things we weren't,' says head of people
After more than 15 years of working in bricks-and-mortar retail, Lydia Bertini pivoted to e-commerce in order to have more flexibility as a new parent. Here’s how she transferred her skills and rose through the ranks in a new industry to recently be ranked #9 in Inside Retail’s Top 50 People in E-Commerce.