Detailed text transcripts for TV channel - CNN - 20100311:03:50:00
>> couldn't think about the emotion, just more of the instant reaction. i needed to get help to him. >> reporter: before the help could get there the suspects figured out someone was hiding in the bathroom. they busted open the door to find carlos on the phone. >> stay where you are and don't hang up, whatever you do. >> okay. >> reporter: when the bad guys asked them who he was talking to, the brave guy told them he called 911 the suspects took off and left carlos' fam lynn tact, nobody injured. >> once i heard the screams toward the end, honestly, i'm holding the phone, i'm in tears. i can b...
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