From couriers to carers: delivery drivers are at heart of the community, says ParcelHero
Published on The home delivery specialist ParcelHero says new schemes being introduced by parcel companies and retailers mean couriers are being transformed into carers, as drivers become the heart of many local communities. ParcelHero’s head of consumer research, David Jinks says that couriers are becoming companions, mobile pharmacists and breakfast servers, as their role transforms during the pandemic. “With the boom in demand for home deliveries, we thought drivers would scarcely have time for a “hello”. Instead, Co-op drivers now wear “I’ve got time to chat” badges an...