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♪ ♪ ♪ the average family home. cory practices her violin. christian plays with his cars. and mike and carol worry over the bills. >> we went into the 1980s in pretty much the same technology that's been in place for a couple of decades. typewriter. calculators, tv, oven. a car. you listen to music on a big old stereo system with a turntable. maybe you had a digital watch, and that was the only thing that was going to be digital that you actually owned. >> hello? i'm not here now, but my faithful machine is. >> there was a handful of technology at that time. one was the teleph...

♪ ♪ the average family home, cory practices her violin, christian plays with his cars and mike and carol worry over the bills. >> we went in with pretty much the same technology that's been in place for a couple of decades. typewriter. calculators. tv. oven. a car. you listen to music on a big old stereo system with a turntable. maybe you had a digital watch and that was the only thing that was going to be digital that you actually owned. >> hello? i'm not here now but my faithful machine is. >> there was a handful of technology at that time. one was the telephone answering mac...

The Heroku co-founder is an advocate for bringing out the best in computers, but he's not shy about what's not working in the tech industry today.

The Heroku co-founder is an advocate for bringing out the best in computers, but he's not shy about what's not working in the tech industry today.

Called technophobia. fear of these bloodless little wizards. the manufacturers are trying to overcome it by making them what they call user-friendly. >> isn't that pretty. now what do i do? >> making computers easy enough to use for a beginner, it wasn't always true. people have never encountered this stuff. >> don't shift. >> so there is a great disconnect between the ambitions of the apples and microsofts and the realities of people trying to use these things for the first time. >> right now, if you buy a computer system and you want to solve one of your problems, we immediately throw a big ...