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 How SWEPCO Restores Power SWEPCO prioritizes restoration efforts to safely get the largest number of customers on in the shortest amount of time and addresses restoration in these four steps: First, assess damage and restore critical services, such as hospitals and fire departments Second, restore outages that affect large groups of customers Third, fix problems that affect smaller numbers of customers and Fourth, make repairs that affect individual customers. How to Report, Track Outages · Log on to SWEPCO.com to report an outage and to sign up for text and email updates, including an estimated time of restoration. ·       Use the SWEPCO app, available for download via the App Store or Google Play. ....