Detailed text transcripts for TV channel - KGO - 20170526:00:48:00
>> this is a dangerous tire. >> reporter: payless towed the car. the manager apologizing, giving a full refund. >> that car shouldn't have even gone out. >> reporter: payless also facing questions about fees. a proposed class action lawsuit, customers claiming they were charged for services they didn't want. plaintiff richard alexander says the online quote for his payless rental -- $217. he says payless told him he was getting a free upgrade, but when he returned the car, he was shocked. the total? $528 after charges for insurance and added services, not the $217. >> i believe he was told two...