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Zimele Technologies, Sinch Solutions – helping southern African utilities reinvent their customer experience

Published: February 28, 2024

Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.

Source: itweb.co.za

Related Topics:

South AfricaBotswana GeneralRyan MillerBongani MgayiNicholas KitsiMarc EmertConstance SibandaService CloudCustomer ServiceBotswana Power CorporationBotswana Water Utilities CorporationSenior SalesAccount Manager AfricaZimele TechnologiesSinch Contact ProExecutive HeadCustomer Experience ManagerFinch SolutionsCustomer ExperienceRyan MillerConstance SibandaNicholas KitsiBongani MgayiMarc EmertAp Service Cloud

Smart partnerships key to next-generation customer experience

Published: September 19, 2023

Customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value, says Sinch.

Source: itweb.co.za

Related Topics:

South AfricaSouth AfricanRyan MillerSinch ChatlayerMarc EmertWorldwide Communications CpaaService CloudSinch Contact CentreSenior Sales LeadSales LeaderCustomer ExperienceWorldwide Communications Platform Asa ServiceMagic QuadrantEnterprise ConversationalExperience Partner DirectorSinch Contact ProCustomer ExperiencePartner EcosystemRyan MillerMarc EmertSinch ChatlayerSinch Contact CentreMichael Ovens