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Labor leaders say the only way out of the agency’s staffing crisis is more money and the abandonment of cutthroat collective bargaining tactics by the a...
Nearly 20% of field offices have had 40 or more customers in line on multiple days when the doors opened, according to data Social Security recently provided to Congress.
Six months after reopening its field offices to the public, the Social Security Administration is struggling to restore basic customer services and is assisting millions fewer of the poor, elderly and disabled people who sought its help before the coronavirus pandemic, federal data shows.
Pandemic closures caused awards for the poor and the disabled to plummet, but reopenings since April have not fully stemmed difficulties for those seeking help.
Democrats and advocates feel emboldened after the Biden administration encouraged agencies to search their ranks for misclassified workers.