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Writing on X (formerly Twitter), Mark Ross-Smith said that Etihad Airways sent a survey to his six-year-old daughter and referred to her responses to the survey as a bloodbath.
"She is cute. Hope we can get a 5-star review next time," Etihad Airways said.
A recent incident involving a CEO's 6-year-old daughter critiquing her business-class flight on Etihad Airways has highlighted the potential influence of children on high-end air travel preferences. The girl's candid review, shared by her father, highlighted dissatisfaction with aspects like the absence of friends onboard, lack of chocolate in the kids' meal, and the delayed start of in-flight entertainment.
The survey conducted by Etihad Airways asked Mark Ross-Smith's 6-year-old daughter about her experience in business class. She expressed her disappointment in a lot of things.
He said that the child gave the airline "1 out of 10" when asked about if she would "recommend Etihad to friends and family."